Until yesterday, I had no internet since I moved into my new apartment more than a month ago. Here’s how it began:
At first I tried to simply move my TDS DSL from my last apartment to my current one. I had been out of my 2 year contract a few months. My friends had complained about slow speed, but I always figured they were just a bit demanding. I was stuck paying $80/mo, but I was out of contract. TDS requires 2 year contracts. I called to see what promos they had and what they’d offer me.
Apparently, they had restructured their plans a year or two ago, didn’t offer my plan anymore, and downgraded my service without telling me to 1Mb/s. While still charging me the original $80/mo.
I was a tad upset about this, but I didn’t want to go with Charter as I’ve had problems with them in the past. So I was left with no alternatives, and offered them to make me a deal. They did: $45 for a 5meg plan (-$10 discount + waived install fees,…which didn’t matter since I had the modem already). We set up to cancel and move my service the day I moved. I had to be at my apartment from 1-5pm that weekday to greet the installer.
Two weeks later on the appointed day, after I had asked off of work, I call back to inform them my new apartment’s doorbell doesn’t work so they would have to call me Cell phone (not my TDS phone, which I had no phone connected to, only the dsl modem).
They told me they had canceled that appointment: hadn’t I been called? Also, they had continued to charge me $80/mo and service to my old place, since my new move order had never gone through. It would also take a few weeks to schedule another install, and they would not offer any further discount since they were at their max ($10 off a month). It was also revealed the discount was only for the first year out of the two I would be contractually bound (when originally I was told it was a total discount).
I canceled my TDS account at this point.